Following its introduction over 10 years ago, the National Student Survey continues to be an important way for institutions to track students’ perceptions and experiences of their degree courses.
It goes far beyond the issues of teaching and assessment, to focus on the quality of learning resources and their accessibility. Academic support services and the smooth running of the course are other key focus areas. The survey findings are valued by institutions and lead to investment in solutions that seek to enhance the student experience.
Increasingly, we hear from customers that have responded to survey insights in this way. A recent example of this is the University of Derby who noted their National Student Survey score improved in the ‘Learning resources’ section of the survey where a dedicated question deals with access to specialised equipment, facilities or rooms.
The University’s score increased following installation of the resource booking software connect2. The system has ensured that students can book required items and rooms without needing to wait in a queue or take chances with item availability.
At Middlesex University, Daniel Sosnowski, Technical Manager in the School of Media and Performing Arts, also reports a positive outcome following the introduction of connect2:
“The old media store operation was a source of dissatisfaction for our students. This has now been turned around by connect2, and we are already seeing the National Student Survey score rapidly improve since installation with lots of positive comments about the loan store.”
Other connect2 customers are using the system for booking workshops or appointments with academic support staff, including Student Services and Academic Writing Centres. These also support an improvement in scoring for the ‘Academic support’ part of the survey.
Meanwhile at University of Sunderland, the results of the Survey made staff aware that students were struggling to locate resources within the institution. This helped to highlight an issue in the University’s libraries, where students were experiencing difficulties in locating particular sections of book shelving.
LibraryGUIDE Access+ was introduced as part of the library refurbishment project and resolved the issue to the satisfaction of both students and staff, with the ability to pinpoint the location of items by launching interactive maps from the item record in the online catalogue.
Ian Frost, Library Systems Development Officer at University of Sunderland, says:
“Since implementing libraryGUIDE, staff are getting fewer queries from students about where to find items of stock. Students are also spending less time walking around searching for books, and more time reading. They’re able to see the improvement of how we’re assisting them in the library.”
For further information on connect2 or libraryGUIDE, contact firstname.lastname@example.org