Netloan Public Library Customer Survey Results
Each year, Lorensbergs carries out research to explore how library needs are changing and hear our customers’ plans for their services in the year ahead. A survey is circulated to all netloan library customers, which in late 2017 covered over 110 public library authorities.
The survey findings are discussed and explored further during annual netloan user groups, which take place in four regional centres each autumn. The final results represent the findings and input from a total of 70 participating library authorities. These results are available in a set of summary slides - please see the download link below. Some of the key findings are as follows:
• Nearly half of public libraries are seeing an increase in the number of customer requests for help with digital skills and resources. Only 3% are seeing a decrease in these requests from their customers
• 40% of libraries are currently delivering or planning improvements and initiatives to support their ICT services and the digital expertise they provide to customers, although this would be greater with access to more funding and resources
• Almost 70% of libraries are seeing stable or increased use of their public computers
To download the full results, please click the link here.
Thanks again to everyone who took part. Your participation enables us to continue with important advocacy work in support of UK libraries.
The Lorensbergs Team.
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