| create and publish courses | |
- Courses can be created, published and booked
- Each course has a start and end date and time
- A course can have any number of customised fields used to describe it
- Courses can be ‘confirmed’ or ‘unconfirmed’ until a member of staff approves the booking
| Course information is simple to promote and access, encouraging a bigger take up The 'confirmed/unconfirmed' feature is useful if you are unsure whether a course will have enough interest - This can reduce time and cost spent on a course with minimum attendance
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| multiple courses | |
- One course can be created to represent a series of courses, e.g. a French language course with six separate sessions can all be booked in one course booking
- A range of similar courses can be grouped together into a programme
- A recurring button allows regular courses to be created quickly
| - Eliminates time spent making unnecessary bookings
- Enables 'cross sale' promotions i.e. if a search is made, a list of courses may appear rather just an individual course
- Enables staff to create recurring courses quickly, freeing up their time
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| easy management | |
- Staff are able to quickly and easily view who has booked onto what course
- Availability on each course can be seen instantly through the use of an outlook style calendar
- As bookings are made, the number of places available is automatically reduced
- Booking confirmation emails are automatically sent once a booking is completed
| - Staff can better plan their time in accordance with the amount of people on the course
- Staff are able to keep track of those courses proving popular and those needing further promotion
- Automated administration tasks free up staff time
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simple to use | |
- Users can book their own place on a course and can see these bookings via their connect2 homepage
- More than one place can be booked at one time
| - Provides users with a self-service facility, minimising staff interaction
- Citizens can make course bookings for themselves and others in one booking
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| automated register | |
- Using connect2 staff are able to print out a register which contains pre-populated details of those booked onto the course. This can be used as a register for the course
| - Saves staff time by using a pre-populated register (automatically created)
- Enables those running the course to be prepared and efficient
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| assign a resource to a course | |
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| waiting list | |
- If a course is full, a user can elect to become a member of a waiting list
- The user will be automatically notified if a place becomes available
| - Keeps the user up to date
- Enhances the customer experience
- Maximises attendance
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| searching facility | |
- Courses can be searched for by users in a calendar or list format
- Searchable fields are customisable, e.g. users might search for courses by location or type
- Staff are able to search for course bookings that have been made
| - Allows users to quickly find the course that they are looking for
- Enables staff to provide users with as much information as possible on each course
- Staff can view (at a glance) bookings that have been made, allowing them to instantly remain up to date
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| rules/permissions/restrictions | |
- Courses can have rules, permissions and restrictions applied to them
- This ensures that only certain users can make certain course bookings
| - Enables control to be maintained, e.g. an over 18's course can only be booked by those who are over the age of 18
- Ensures fair and equal access to courses
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| messages/notifications | |
| - Keeps users up to date
- Enhances internal and external communication, making it quick and easy to email users
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| reporting and management information | |
- Bespoke reports can be generated and exported to Excel, pdf or html
- Management information can be used for analysis such as the success of a course, who attended and when bookings were made
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