| create and publish events | |
- Events can be created, published and booked
- An event has a start and end date and time
- An event can have any number of customised fields used to describe it
- Events can be ‘confirmed’ or ‘unconfirmed’ until a member of staff approves the booking
| - Event information is simple to promote and access, encouraging a bigger take up of events
- The 'confirmed/unconfirmed' feature is useful if you are unsure whether an event will have enough interest - i.e. if a big interest is shown, the event will take place and be confirmed
- This can reduce time and cost spent on an event with minimum attendance
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| easy to use | |
- Users can book their own place on an event and can see these bookings via their connect2 homepage
- An event can have a number of places available which can be booked. More than one place can be booked at one time
- As bookings are made, the number of places available is automatically reduced
- All event information can be printed off
| - Provides users with a self-service facility, minimising staff interaction
- Event research and bookings can be conducted at the user's convenience
- Automated administration tasks free up staff time
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| assign a resource to an event | |
An event can be created with a resource attached to it, for example, an event might take place in a room Availability of resources will be validated before an event is confirmed
| Promotes efficient use of resources Ensures double bookings for resources do not occur All information is stored in one place and can be viewed by all users
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| waiting list | |
- If an event is full, a user can elect to become a member of a waiting list
- The user will be automatically notified if a place becomes available
| - Keeps the user up to date
- Enhances the customer experience
- Maximises event attendance
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| searching facility | |
- Events can be searched for by users in a calendar or list format
- Searchable fields are customisable, e.g. users might search for events by location or type of event
- Staff are able to search for event bookings that have been made
| - Allows users to quickly find the event that they are looking for
- Enables staff to provide users with as much information as possible to encourage attendance
- Staff can view (at a glance) bookings that have been made, allowing them to instantly remain up to date
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| multiple events | |
- One event can be created to represent a series of events, e.g. a French language course with six separate sessions can all be booked in one event booking
- A range of similar events can be grouped together into a programme, which can then be searched for by users
- A recurring button allows regular events to be created quickly
| - Eliminates time spent making unnecessary bookings
- Enables 'cross sale' promotions i.e. if a search is made, a list of events may appear rather just an individual event
- Enables staff to create recurring events quickly, freeing up their time
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| rules/permissions/restrictions | |
- Events can have rules, permissions and restrictions applied to them
- This ensures that only certain users can make certain event bookings
| - Enables control to be maintained, e.g. an over 18's event can only be booked by those who are over the age of 18
- Ensures fair and equal access to events
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| messages/notifications | |
- Notifications associated with events can be sent to users, such as the person who made the booking or the event manager
- Staff can email all users booked on to a specific event
| - Keeps users up to date
- Enhances internal and external communication, making it quick easy to email users
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| reporting and management information | |
| Management information can be used for analysis such as the success of an event, who attended and when bookings were made Understand where changes need to be made for example, does an event need to be postponed due to it proving unpopular
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| link to your current events calendar | |
- The connect2 calendar can be linked to your current calendar
| - Shows all events with the additional capability to book a place on 'bookable' ones
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