resource bookings
Offer self-service to your customers
Achieve avoidable contact (NI14) targets
Enable resource availability to be viewed and booked instantly
Automate processes and stay in touch with your customers
Avoidable contact (NI14) and service delivery is becoming ever more important to local authorities. Combined with the high expectations from customers and the continual demand for convenience, the facilities you offer need be readily available.
connect2 offers self-service booking capability for resources such as desks, equipment and car parking, and as a web based solution, citizens and staff can access the connect2 booking screen 24 hours a day via your website.
The benefits in using connect2 for your resource bookings include… | features | benefits |
|---|
| instant access to availability | |
- Add all your resources to connect2 and the availability of each can instantly be seen through a colour coded calendar
- Enable citizens and staff to make and edit their own resource bookings
| - Eliminates the need for staff involvement in the booking process
- Promotes availability of resources
- Makes the booking process quick and easy
- Ensures that double bookings never occur
|
| rules and permissions | |
- Ability to apply rules and permissions to each of your resources
- Limitations can be applied to resource bookings, e.g. how far in advance a booking can be made or how many resources can be borrowed at one time
| - Maintain control over use of your resources
- Ensure that only authorised users can make bookings for specific resources
- Ensure that your users have fair access to your resources
|
| searching facility | |
- Resources can be easily searched for by using search fields such as location or type
- Restrict what can be searched for according to the role that the user belongs to
| - Users can find exactly what they are looking for quickly and easily
- Ensures that security over resources is maintained
|
| grouping facility | |
- This feature allows you to group similar resources together
- This enables connect2 to automatically assign a resource according to the booking. E.g. if a member of staff makes a booking for a hot desk he will automatically be assigned 'desk 1' rather than being offered a choice
- Alternatively, you can choose to allow individual (or all) users to select a specific resource (such as a desk) to their preference
| - Maximises usage by automatically assigning resources according to schedules, e.g. hot desk 2 will not be assigned until all free sessions for hot desk 1 have been booked
- Enhances the searching facility by offering a set of search results for groups of resources
- Aids in the speed of the connect2 set-up and booking process
|
| resource availability | |
- Bookings can be cancelled automatically if a user misses their booking within a specified time. The resource can then made available again for another booking
- Resources can be easily removed from a booking if the resource becomes unavailable.
| - Automated processes removes the need for staff to become involved in administering cancellations
- Maximises the availability of your resources
|
| messaging | |
- Messages can be automated to send reminders to users when their deadline for returning a resource is nearing
- Automated messaging can also be used to remind users when their booking is approaching
| - Reduces late returns and ‘no shows’
- Removes the need for staff to chase up users
- Reduces the administration process of writing and sending out messages on an individual basis
|
| use with the checkout module | |
| - Speeds up the collection and returns process
|
| use with the charging module | |
| - automate payments for bookings
|
Want an online demo to experience connect2? 
Give us a call on 01992 415505 for login details. 
connect2 case studies and downloads
Some of the other ways you may use connect2:
