charging for resources

• Ability to set different prices at different dates and times through the use of a charging calendar, for example, you may have peak and off peak rates 
• Ability to set an item as unavailable for a specific charging group e.g. child rate not available, please select adult rate 

• Simple and quick method to apply prices to items
• Highlights resource restrictions to users
• Enables you to maintain a continual revenue stream for the use of your resources

• Users can be automatically assigned to a charging group when imported into connect2
• This can also be done manually
• Ability to set a variety of prices per charging group e.g. Adult, Student, Child
• Individual users are presented with the pricing that is relevant to them

• Enables users to select from a variety of prices
• However, with charging groups, you have the ability to force a user to only use one price e.g.  an adult user will only be able to select the adult rate and a normal user should not see the staff discount rate

• Custom tax classes can be created to
  represent VAT

• A default tax class can be implemented

• VAT exempt items can be created

• Improves setup as VAT does not need to be manually entered for every item
• If VAT rate changes the value only needs to be changed in one central place

wizard pages

• Wizard pages provide guidance for users, enabling them to make a selection, followed by a clear payment summary
• If the booking is amended, the total price is automatically updated

• Enables users to clearly see what they are booking and how much it will cost them before any additional information or payment details are required

• Link to online payment engines for card authorisation
• Option to allow cash payment via a member of staff

• Allows a full online transaction to be completed by the user, no staff intervention is necessary
• Users who do not have cards can still pay cash

• Staff can override the payment options on the booking in order to apply a discount

• A simple process to apply a discount in special circumstances

refunds (depends on payment engine)

• Card payments can be fully refunded
• Staff can refund card payments
• Users can refund card payments

• Saves time in administration
• Offers a good customer experience