Enable customers to make their own service bookings via your website
Achieve avoidable (NI14) contact targets
Automate administration processes including reference numbers
Capture customer data to enhance scheduling (post booking)
For use in a variety of departments, connect2 is ideal for booking services such as bulky waste collections, transport for trips to the library or pest control.
Whilst empowering citizens to make their own bookings via your website, connect2 additionally reduces administration tasks for staff by automating schedules.
Here are the benefits in using connect2 for your services and collections…
|automated processes|| |
- connect2 manages the booking process for you by automating administrative tasks from beginning to end. This includes scheduling people, places and necessary resources via a colour coded calendar
- Eliminates the need for staff involvement in the booking process
- Makes the booking process quick and easy
- Promotes effective time management for the staff and resources required for each booking
- Once a booking is made, an automated email is sent to the user, detailing their booking with a reference number
- Bookings can be easily tracked by a member of staff should their be a query or amendment to be made
|data capture|| |
- Using customisable forms, you are able to collect all the information you need at the very first stage
- This may include contact details and their request description as well as logic questions, which will automatically determine the scheduling plan and member of staff assigned to the service
- Set up the forms to suit the needs and requirements of your department
- Collect information online without the need for staff to make telephone calls as a follow up bookings
- Use the information collected to build on your database for future promotions
|recurring bookings|| |
- Use the recurring booking functionality to quickly make a booking that occurs on more than one occasion. For example, if there is a weekly trip to the local retirement centre, the user can book their place on the coach for every week in just one booking
- Speeds up bookings and makes it much more convenient than completing each booking individually
- Ensures that bookings are made in advance to guarantee availability
|events option|| |
- Add the events module to combine your services with your events, for example providing transport for a local concert
- Enhances functionality to make your services much more convenient
Want an online demo to experience connect2?
Give us a call on 01992 415505 for login details.
connect2 case studies and downloads
Some of the other ways you may use connect2: