support
Licenced customers can click here for software downloads
From deployment and custom extras, to training, maintenance and on-going support, our experienced team of professionals are always on-hand in the UK to ensure that your product performance is maximised and maintained.
| Services | Benefits |
|---|
| Deployment | We tailor our products to meet your specific needs in addition to handling the installation process. |
| Training | We offer specialised onsite training during the installation process for both administrators and users, as well as offering regional training sessions annually. For more specific details visit our training section. |
| Maintenance and Support | We offer support and maintenance via email and telephone, plus a dedicated Account Manager to ensure that you receive the highest quality of service. |
| Professional Services | A dedicated Account Manager will offer advice and expertise on the best solutions for your organisation, plus we offer a range of additional services including hosting, reporting, consultancy and project management. |
If you are an existing customer with a technical query, please email the team or call +44 (0)1992 415502 and we will be happy to help. The Support Desk is open Monday – Friday: 09.00 – 17.30 (excluding Bank Holidays).
what our customers say...
"With lorensbergs continued customer-focussed approach, they always have the time for us, especially the technical team who are extremely responsive and always helpful"
Paul Leivers, Head of Cultural Services, Dorset County Council
Please also visit our FAQs page on the right hand side or take a look on our forum. If you are a customer and want to join our forum, please give us a call on 01992 415500 or contact us here.
