Inspired by our customers to develop innovative solutions
We are dedicated to serving our key market sectors, namely public libraries, higher and further education institutions, academic libraries, and local authorities. We do this in the way we research and develop our products, our customer service standards, our regular user groups, and other important feedback and communication channels. Get in touch to find out more...
Lorensbergs has worked closely with customers for over 15 years to deliver simple, effective solutions for resource access and management. Our account managers are here to talk you through the benefits of each of our offerings: customisable products that are quickly installed, operational and making the difference to your organisation.
We continue to invest in all our products, with new features and functionality frequently released to ensure they remain best-in-class and meet your needs.
End-to-end service and support
From consultancy and deployment, to training, maintenance and on-going support, our experienced team of professionals are always on-hand to ensure that your product’s performance is maximised and maintained.
Becoming a customer - a dedicated account manager will offer advice and expertise on the best solutions for your organisation, with an in-depth needs assessment being a key part of our service. They will welcome your questions, so please ask all you need to know. You’ll be offered a demo in person or online – whichever is more convenient - and be given opportunity to fully assess how the product meets your needs. We offer a range of additional services including pre-consultancy, hosting, reporting and project management.
Professional service – Your account manager works closely with our engineers to get you up and running with the chosen solution within your project timelines. This includes an installation questionnaire and a technical checklist to ensure smooth delivery. A schedule of works will also help keep everyone informed and on track. You will also receive a useful welcome pack and be invited to join our user groups and forum.
Deployment - we handle the full installation process for your chosen solution, whether this involves an onsite visit, installation via remote access, or a hosted solution.
Training – receive onsite specialised training during the installation process for administrators, IT engineers and other staff users, as well as bespoke training sessions when needed.
Maintenance and Support - draw on support services via email and telephone from our Technical Support Team located in our Hertford-based HQ office. Customers will continue to have a dedicated Account Manager to ensure that they receive the highest quality of service.
Support includes access to regular release upgrades, so you keep benefiting from the latest product functionalities and innovations.
Consultancy - while all our products are highly flexible and customisable, further consultancy services are available to tailor a solution to fit your particular needs. Lorensbergs engineers are available to ensure you always get the most out of the product, including system integration, product configuration or simply taking care of upgrades.
Our user groups are held each year to provide customers with the opportunity to input into our product development plans, and for our product teams to hear your feedback. They also ensure everyone’s up to date with all new functionalities from recent releases. Not least, they give you the chance to network and share your best practices with other customers, and have proved to be fun social occasions!
Talk to our account managers to find out more about how Lorensbergs can make the big difference in how you support your staff, and meet your customers’ or students’ needs.
Creative Media Centre
Sheffield Hallam University
I think the user group was the best one so far, in terms of what was covered and what we got out of it, and we appreciate your efforts in organising it.
Media Resources Department
University of the West of England
Lorensbergs’ supports and develops connect2 on a regular basis, with usually four upgrades per year. This, along with the User Group meetings each year, means we get a say in the future direction of connect2, which is a big plus for us.