This year’s Libraries Week will be Celebrating Libraries in a Digital World and it couldn’t be a more timely theme. For the second year running, our public library survey results indicate that libraries are seeing more and more people come in for help with digital skills and services. Almost 50% reported an increase, with most of the remainder seeing stable demand for this support (only one library authority reported a decrease).
We’re a few months away from this important week (7-12 October), but this allows us all to focus ahead. It’s an opportunity to really highlight what libraries make possible for their customers every day of the year when it comes to digital access and support.
“Digital is always a field of rapid change, so there are always new questions cropping up.”
Netloan public library authority customer
What libraries are being asked to help with is vast in both content and nature. There’s a huge range of questions needing answers and tasks needing guidance. However, from our survey findings we can see where help is needed most frequently...