Covid Recovery Plan: Libraries and Local Government Strategy

Through the long dark months of the pandemic, libraries have provided vital services to their communities. Their help and support have been keenly welcomed as strongly evidenced in our recent surveys¹. We’re continuing to talk to our netloan library customers to hear their stories and explore how they’re succeeding in improving the wellbeing and future prospects of all within their reach. Their success forms a key plank in local government strategy, as we hear from our customer at North Somerset.

Nicki Bobbette is the Librarian for Digital Information and Skills at North Somerset Libraries. She has worked for the library for almost 20 years, and has long experience of using netloan since it was first installed back in 2006. A recent change in role has given Nicki administrator responsibility for managing PC sessions through the netloan system, so we got in touch to hear how it was going...

Self-Service Printing Enhancements at Kensington and Chelsea Libraries

Self-service options at the Royal Borough of Kensington and Chelsea (RBKC) Libraries have been boosted with the introduction of card and contactless payments for releasing prints at the selfCheck kiosks. Netloan for selfCheck’s new functionality adds support for card transactions, complementing the cash payments already supported. It’s been gladly welcomed by customers and staff at the libraries.

Lorensbergs spoke with Mike Green, Library Customer Services Officer at Chelsea Library and Branislav Kulas, Senior Systems Officer at RBKC. We discussed their experience introducing the new print payment service on the kiosks, and working in partnership with netloan and bibliotheca.

The ability to use cards to make self-service payments for printing has been received very positively by our library staff. It’s something they’ve keenly anticipated introducing. Both customers and staff like the new selfCheck kiosks with quickConnect netloan integration. They enjoy using the interface and find the software even faster to use than before...