The Pandemic and the People’s Network: How Libraries are Winning

There are a lot of hurdles to overcome before library services can offer all they provided pre-lockdown or reach the number of customers usually served. A cautious, phased approach is favoured as the safety of staff and customers remains paramount. It’s clear though that public computers have taken priority in re-introduction of services with over 70% of authorities already providing access to their PCs. This percentage is set to rise to 85% by end of September.

Libraries are positioned to help as numbers seeking new jobs continue to rise. Jobseekers are one of the main types of user reported to be visiting libraries to use the PCs. And as local lockdowns bring new restrictions to how people can socialise, those without home broadband or limited data allowances have a safety net for keeping in touch with family and friends, thanks to their local library...

Covid-19: Library Support for Safe Reopening

As libraries continue planning for the reopening of their buildings, we’ve been talking to our netloan customers about how best to organise their libraries’ computer services. This is a high priority area for libraries – a recent library poll organised by bibliotheca put PCs and printing at the top of the list of services to provide when reopening. It will provide vital support for jobseekers, the digitally excluded and all others who have struggled without computers and broadband through lockdown.

There’s lots of useful guidance on how to provide safe access to computers in the Library Service Recovery Toolkit from Libraries Connected. Published yesterday, it stresses the essential nature of the People’s Network and sets out the considerations for providing access. There’s a clear expectation that demand for this access will rise due to the increased number of people seeking work and benefits...