Northamptonshire LibraryPlus is one of our first netloan customers to upgrade their People’s Network PCs to a Windows 10 operating system (OS). With many other library authorities contemplating their next refresh using this OS, we would like to share some of their experiences and how we worked together to introduce the new PCs.
“We’ve seen a vast improvement since moving from the old XP operating system. While being stuck on IE8, web browsing was much slower, and many websites wouldn’t display correctly,” explains Jaisant Patel, Systems Coordinator at Northamptonshire LibraryPlus. “This also impacted on printing services, as some documents didn’t print correctly, such as airline boarding passes which has not just had an adverse effect on our users’ customer experience but also our income. Since upgrading, the customer experience has been much improved and we’re very pleased that Lorensbergs has been able to provide such timely support with netloan for Windows 10.”
“Following Netloan usage reports, we were able to identify how well public PCs were being used in our libraries and how many each library would be allocated going forward as we were unable to replace our public PCs like for like in terms of numbers due to the funding available. By reducing the number of public PCs that each library was allocated, it enabled us to increase the bandwidth for each public PC, which means that session speed and fluidity is greatly enhanced and provided users with an efficient browsing experience. So far, customer feedback on computer use has been great. The faster speed afforded by the increased bandwidth helps especially with activities such as video streaming and social media, which of course are becoming increasingly common”.
There were a few challenges along the way with the refresh design, build and implementation that our LGSS IT team faced, mostly concerned with the new Microsoft Edge browser...