David Russell, Senior Digital Inclusion Officer at West Dunbartonshire Libraries shared his experiences with me on using netloan PC booking for computer session management and printing in his libraries. As the netloan account manager, it's always good to hear positive feedback from customers. You'll find that this account from West Dunbartonshire also gives some useful insights into how library computers are managed and how access can be improved through use of our software. With thanks to David for providing us with this feedback for our blog.
How has using netloan benefited your library environment?
Netloan allows us to provide an equitable PC offering to our customers by limiting them to a maximum amount of time per day but at the same time it has the flexibility to allow staff to override this if the PCs aren’t being used and extend a user’s booking. We also find that having the printing and payment of printing integrated into the system it makes the user experience much smoother and definitely a bonus to some other system we have seen.
Netloan is very easy to learn and use, this extends to all users and not only from the end users point of view but also from our frontline staff dealing with it on a daily basis and as an administrator having to deal with reports and setup changes. This meant that the transition to it was very smooth for all concerned
What do you staff like most about netloan?
From a staff point of view the interface is very simple and easy to use and navigate. The reservation grid’s multi-colour format and simple layout makes it easy to see the status of our units which means reservations can be made or altered very quickly with a couple of clicks of the mouse. The system also lets you quickly see which user is using a particular unit by using a ‘mouse over’ function which our staff have found useful. When this ‘hover over’ function is used on the PC units it also lets staff see what equipment and software is available on each unit i.e. which ones have scanners attached etc and helps them guide user’s to the proper unit to meet their requirements.
How has it improved computer access for customers and supported their experience of using the library?
Ours customers like the fact that they can access the PCs in multiple ways they can…
- Call and ask a member of staff to pre book a PC for them.
- Go online and pre-book a PC online up to 2 weeks in advance themselves.
- Walk up and log on to a PC without pre-booking as long as the PC is available.
Once logged on the user can easily see how long they have remaining using the built in timer and Netloan gives them a couple of visible warnings at a pre-set time before their session ends...