Last year was a busy time for welcoming new netloan customers, which included Welsh library authority Ceredigion Libraries. Here we catch up with Gareth Griffiths, Library Service Manager, to find out how the library is using netloan and the improvements it’s supported.
Ceredigion Libraries provide a total of over 50 public computers across its six library sites. The move to the netloan PC booking and print management system took place last summer.
It began with netloan installation at Aberystwyth Library in the historic former Town Hall building (see photo above), before rolling out to public computers at Cardigan Library and then progressing to the other library branches. Gareth and his team are very pleased with how it’s gone. “Everybody loves netloan!” he tells us and is happy to recommend the library software to other Welsh authorities.
Library computers at Ceredigion are organised between long and short stay terminals. On the long-term PCs, self-extension functionality enables users to increase their session time from an initial two hours to up to four hours per day. Only then do staff need to support users in allowing more time beyond this allocation, if space is available. This arrangement has helped achieve a strong 60% usage rate on these PCs.
Moving from their previous system has enabled the library to improve security, with authentication to the LMS ensuring that the identity of internet users on the PCs is always understood. It’s also provided the Library with invaluable usage data on their services.
Users find that access to PCs is much easier now with netloan, with most users logging on without staff assistance. This in turn has led to growth in both memberships and number of active users, as more customers join the library and use the PCs to get online with ease and speed. Happily staff are focusing their time on registering and welcoming the new members and adding value to visits, while the routine management of PC sessions is reliably managed and automated by netloan.
With thanks to Gareth Griffiths at Ceredigion Libraries for his valued feedback on moving to netloan.