This is the third instalment in our coverage of major library projects. Here we look at some library re-openings and relocations that have made headlines at both a local and national level, with some winning wider acclaim further still. Lorensbergs is delighted to have been part of these projects, helping each library prepare for their first day of opening, and continuing to support staff in providing the very best service to customers when using their digital resources.
Left: Storyhouse in Cheshire; Right: Stafford Central Library; Top: Manchester Central Library.
Chester Storyhouse opened in May 2017 and repurposes what was an art deco cinema to house the city’s relocated main library along with a theatre and cinema.
Netloan provides self-service access and payment facilities for use of digital resources. This helps the librarians, known collectively as the ‘engagement team’, to focus their attention on those customers with other less routine needs.
Customers are able to print to library printers using their own devices with netloan Wi-Fi print. Five kiosks throughout the library offer customers the ability to pay and release print jobs, from their smartphone, tablet, laptop or from one of the library’s 22 PCs.
Customers can log onto their library netloan accounts on the kiosk using the same credentials as when making theatre transactions due to netloan authentication and advanced kiosk integration.
In the first six months of opening, Storyhouse had already welcomed 508,000 visitors including 3,502 new joiners to the library (an increase of 89% from the previous year).
Manchester Central Library
The reopening of Manchester Central Library in 2014 was a huge success, following an extensive renovation project. It included a new netloan deployment as a key part of the project, with computer access considered an important part of the library’s offer.
Lorensbergs’ representatives made onsite visits to ensure complete confidence in a new set up from Day One of opening. The Library provides 170 public access PCs, each allowing customers to walk up, book and begin their session right away. This enables each visitor to find the best spot in the library before beginning their computer session in an area that best supports their individual needs and preferences.
The Library buildings combine a number of services including a Business and Intellectual Property Centre and a Music Library. The self-service aspects of the netloan service enable staff to spend their time supporting a wide range of services.
The management team view and work with the PC usage statistics provided by netloan. For example, they can see the level of use by library area with PC usage being the yardstick. Some areas are more heavily used than others, and the PC usage figures highlight these trends. Netloan supports the management team in developing strategies to move people through the building. We were delighted to host our Northern and Midlands user group at Manchester Central Library in 2014.
Stafford Central, Staffordshire
Stafford Central Library relocated to the council building in 2015. The relaunched service included an impressive innovation suite, 3D printers, digitables, tablets, giant touchscreens and thousands of e-books.
Throughout the library, computer and tablet sessions and printing are managed by netloan. The library aims to promote digital literacy, while supporting new enterprise and local businesses. Lorensbergs attended the launch to support the introduction of a new wireless printing service using netloan Wi-Fi print which has since been introduced to a further 11 branch libraries.
This is the latest chapter of working in partnership with Staffordshire Libraries. Further information and insights from the past fifteen years of public computer provision are available here. Stafford Central Library was the destination for our 2015 Northern and Midlands user group.
Look out for the fourth instalment of library projects coverage coming soon. For further information on the netloan portfolio and working with Lorensbergs, please contact firstname.lastname@example.org or call 01992 415505.