The 2020 public library survey results from netloan highlight the vital work libraries have undertaken throughout the pandemic. Wherever possible, libraries have offered access to public PCs and printers, allowing users to stay connected to critical online services and information.
With input from over 80 library authorities, key findings include the following:
- 90% of library authorities provided some PC access in the second half of 2020
- User and staff safety is of top importance in managing how PC access is enabled
- Finding jobs, obtaining benefits and government services are users’ most frequently desired outcomes from library PC use. CVs are the most commonly printed items
- Libraries are overcoming challenges to safely support users with digital skills through the pandemic – nearly 40% have been helping users directly with using library PCs and nearly 80% have offered some form of digital skills support
- Using email and printing services are in the top 4 activities when using library PCs
- Libraries have adapted services and continue to enforce safety rules despite 70% having to manage with fewer staff at this time
- 100% of respondents consider library PC access for jobseekers important for supporting economic recovery post-Covid. 80% say it’s essential
To see the full results, please download the report here.
With thanks to all our netloan library customers who took part in the survey.