Andrew Jackson, ICT Team Lead for Community Applications at Manchester City Council and David Green, Manchester Central Library Customer Services Manager, discuss how they worked with Lorensbergs throughout their Central Library’s major renovation project. They also cover how netloan PC booking supports their management of public computer access across all district library sites.
Background – a greater shift towards self-service
In 2010 Manchester Central Library closed its door to begin a massive renovation and refurbishment project. At this time the City Council was beginning a channel shift towards self-service. Budgets were shrinking and the Council needed to adapt by exploring new ways to reduce customers’ reliance on staff assistance. Upon its reopening, the Central Library would need to operate with less staff despite having a substantial increase in public space to manage as a result of the renovation work. Even so, the management team recognised that if self-service was approached in the right way this could bring advantages to customers.
The netloan PC booking solution was already in use throughout Manchester City Council Libraries but it was recognised that the Central Library’s needs would be quite different from the other branch libraries. In addition to the self-service element, the netloan installation needed to complement the expansive scale of the redeveloped building’s design and layout, to support customers as they explored and discovered the facilities available. It also needed to support their objectives around sustainability with auto shutdown functionality and the ability to achieve a quick evacuation of the building in an emergency.
The team spoke with Lorensbergs’ account and technical staff to discuss possible approaches...