For local authorities seeking more efficient ways to manage resources, Lorensbergs offers simple, effective solutions. Our booking systems, connect2 and netloan pool resource access and rationalise its administration. The user experience is enhanced, as citizens and staff engage with council resources while using the systems.
Online booking software – benefits to local authorities
Improved citizen access
The online booking functionality provided in our solutions makes it easy for everyone to engage with local council’s services and secure the resources they need. With connect2, rooms, venues, events and appointments are all bookable in the same easy-to-use interface, with quick registration and simple booking workflows. With netloan, library PCs, Wi-Fi and printing services are easy to access and use.
Find out more about netloan PC booking software.
Customer service streamlining
The connect2 system manages an array of different resources and booking scenarios. In this way, customer service agents are able to administer portfolios of services and engage with customers with a variety of needs. The system displays information that enables quick reviews and authorisation of bookings. Alternatively, self-service bookings with automatic confirmations means manual processing of forms and booking requests become a thing of the past.
For chargeable bookings, connect2 offers easy price list management and integration with invoicing systems for massive time savings.
Increased revenue flows
Within a highly visual, professional system, showcase revenue-generating council resources and services to best effect. Descriptions for resources make them easily discoverable and the online booking functionality supports a higher utilisation rate to expand the council’s range of profit-making services.
For recurring bookings, cash flows are improved through automated batch file processing of invoices. Plus accurate control over all invoicing dates support good customer relations.
Sessional lets support
Connect2 has been developed to provide simple workflows for setting up and renewing booking series for sports clubs and other customer accounts. Recurring bookings are easy to create, with views displaying where booking times or dates in a series need adjusting to fit in with bank holidays and special events.
Customer communication
Booking workflows in connect2 can be configured to ensure all the required information is gathered from citizens in advance of appointments and courses, and that they are well informed on what to bring with them, e.g. ID or other documents. There is also scope to display additional information and links for each bookable item in the system, to help ensure users always select the right resource or service for their needs.
Automated notifications – including booking confirmations and reminders – support good communication with both citizens and staff.
Reporting
Statistics and reporting on bookings, resource usage and transactions are provided by the connect2 system. This management data supports decision-making on resource allocation and pricing.
In addition, the netloan system keeps a record of all computer bookings and satisfies CIPFA requirements for PC usage reporting.
Testimonials
Kerry Ellis
Customer Service Team Leader,
South Northants Council
Staff have found the system very easy to use… We would recommend connect2 to anyone looking for a similar room booking system.
Janette Garlick
Head of Customer Services,
London Borough of Sutton
Lorensbergs’ solution connect2 helps exceed your service level targets whilst reducing cost. lorenbergs are delivering and improving the customer online booking experience.