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    • netloan
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        Netloan public

        The leading solution for public library PC booking, access and print management.

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        Netloan education

        Complete PC session management solution for academic libraries.

      connect2
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        Connect2 academic

        Online system for student self-service bookings, covering equipment, rooms, studios and labs.

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Improve citizen engagement
- Solutions for local authorities

For local authorities seeking more efficient ways to manage resources, Lorensbergs offers simple, effective solutions. Our booking systems, connect2 and netloan pool resource access and rationalise its administration. The user experience is enhanced, as citizens and staff engage with council resources while using the systems.

  • Solutions
  • Testimonials

Online booking software – benefits to local authorities

  Improved citizen access

  Customer service streamlining

  Increased revenue flows

  Sessional lets support

  Customer communication

  Reporting

Elderly man with laptop

Improved citizen access

The online booking functionality provided in our solutions makes it easy for everyone to engage with local council’s services and secure the resources they need. With connect2, rooms, venues, events and appointments are all bookable in the same easy-to-use interface, with quick registration and simple booking workflows. With netloan, library PCs, Wi-Fi and printing services are easy to access and use.

Find out more about netloan PC booking software. 



Customer service lady

Customer service streamlining

The connect2 system manages an array of different resources and booking scenarios. In this way, customer service agents are able to administer portfolios of services and engage with customers with a variety of needs. The system displays information that enables quick reviews and authorisation of bookings. Alternatively, self-service bookings with automatic confirmations means manual processing of forms and booking requests become a thing of the past.

For chargeable bookings, connect2 offers easy price list management and integration with invoicing systems for massive time savings.



Hand with calculator

Increased revenue flows

Within a highly visual, professional system, showcase revenue-generating council resources and services to best effect. Descriptions for resources make them easily discoverable and the online booking functionality supports a higher utilisation rate to expand the council’s range of profit-making services.

For recurring bookings, cash flows are improved through automated batch file processing of invoices. Plus accurate control over all invoicing dates support good customer relations.



Hand typing on keyboard

Sessional lets support

Connect2 has been developed to provide simple workflows for setting up and renewing booking series for sports clubs and other customer accounts. Recurring bookings are easy to create, with views displaying where booking times or dates in a series need adjusting to fit in with bank holidays and special events.

Elderly woman with a computer tablet

Customer communication

Booking workflows in connect2 can be configured to ensure all the required information is gathered from citizens in advance of appointments and courses, and that they are well informed on what to bring with them, e.g. ID or other documents. There is also scope to display additional information and links for each bookable item in the system, to help ensure users always select the right resource or service for their needs.

Automated notifications – including booking confirmations and reminders – support good communication with both citizens and staff.



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Reporting

Statistics and reporting on bookings, resource usage and transactions are provided by the connect2 system. This management data supports decision-making on resource allocation and pricing.

In addition, the netloan system keeps a record of all computer bookings and satisfies CIPFA requirements for PC usage reporting.

 



Testimonials

Kerry Ellis

Customer Service Team Leader,
South Northants Council

Staff have found the system very easy to use… We would recommend connect2 to anyone looking for a similar room booking system.

Janette Garlick

Head of Customer Services,
London Borough of Sutton

Lorensbergs’ solution connect2 helps exceed your service level targets whilst reducing cost. lorenbergs are delivering and improving the customer online booking experience.

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Solutions

  • PC booking and session management
  • Media equipment booking and tracking
  • Print payment and release
  • Room, studio and lab bookings
  • Wi-Fi authentication
  • Self-service library kiosks
  • Wireless printing

Products

  • Netloan public
  • Netloan education
  • Connect2 academic

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Take a closer look at connect2

Using connect2 can make a massive difference to your department's productivity. To find out more, why not ask for a tour? We'll be happy to give you a personalised demo.

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What are the benefits of the connect2 system?

To find out more about how connect2 provides an efficient, easy to use booking and checkout system, and receive a free personalised demo, please complete a few details below:

Connect2 - why it's worth taking a few minutes to find out more...

With connect2 in place, the following time-savings become a reality - as reported by universities and colleges already using the system (over 100 institutions):

• Student enquiries on equipment availability reduce by up to 50% - as real-time availability is visible online

• This saves you up to 5 hours per week, as no need to manually check resource availability or respond to so many queries

• Students' self-service advance bookings online can save you a further 8 hours per week

If saving so much administration time sounds good, please get in touch. We'll be happy to send you further info:

What are the benefits of the connect2 system?

To find out more about how connect2 provides an efficient, easy to use checkout/in system, and receive a free personalized demo, please complete a few details below:

Take a closer look at connect2

Using connect2 can make a massive difference to your department's productivity. To find out more, why not ask for a tour? We'll be happy to give you a personalized demo.

Find out how online booking software can make life easier for you and your customers!

Please provide a few details and we'll send you information on the best products that meet your needs.

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