At a recent netloan user group, we were excited to hear from Bristol Libraries on how their self-service set up has been adding value to library services. Self-service kiosks enable customers to reserve PCs and pay for printing, alleviating staff of routine admin duties during staffed hours. It also complements Bristol Libraries’ use of bibliotheca’s Open+ service for unstaffed extended hours of access...Read more
Netloan on self-service payment kiosks
With netloan PC booking and print management solution available on self-service kiosks, your staff and users get a wealth of benefits. There’s an enhanced user experience and less demands on staff time around PC access, print payment and release, and a whole lot more...
Netloan PC booking and print management is available on the bibliotheca selfCheck kiosk.
With netloan for selfCheck users can pay for their print jobs, check availability and reserve PCs at the same point of making book related transactions. It makes selfCheck the ideal self-service experience for your library.
With netloan integrated on the kiosk, users can make payment and release their print jobs without needing to approach or queue up for a member of staff.
The instant login and speedy process of making a payment ensures that users can collect their print outs quickly. On scanning their library card at the kiosk, users with pending print jobs are presented with their print requests and charges right away, so the process couldn’t be simpler.
Self-service print payments are supported for printing from both library PCs and personal devices in the library, for sites using the netloan Wi-Fi print module.
The kiosk provides a number of options to reserve a computer in the library. You can make a future booking, search for a currently available PC or join a virtual queue. The kiosk interface is clear and easy to use.
Find out more about netloan PC booking solution here.
With netloan availability on bibliotheca kiosks, you maximise library users’ self-service options at a single access point. Designed to fit with any library environment, the kiosks are flexible and eye catching, encouraging library users to make the most of the services available.
Staff appreciate managing fewer payment transactions and less cash handling, while easy-to-use functionalities meet customer expectations for easy self-service in the library.
PC virtual queuing
With the netloan queue module, users are provided with the option to join a queue and wait for an available PC. This is really useful for libraries that have to manage busy periods. Find out more about netloan queue module here.
Libraries often need to find new ways to generate revenue. By offering self-service payments on the kiosk, print volumes tend to go up, increasing the revenue flow from this important library service.
For libraries needing to charge for use of computers, the netloan charging module can be integrated on the kiosk, to provide a way of charging for PC use without impacting staff time. Read more about the netloan charging module here.
With netloan on the kiosk, self-service print payments are possible by both cash and card. This flexibility enables libraries to choose what transaction methods to offer users, or if providing both cash and card methods, give users a choice of payment type.
Self-Service Case Studies and Research
Library authorities are investing in their computer, Wi-Fi and printing facilities at a time when their communities are in ever greater need of digital support. At Newham Libraries, a computer refresh and reinvigorated digital strategy has been supported by Lorensbergs with the introduction of netloan PC booking, Wi-Fi, print solutions and kiosk integration.Read more
Service Development Manager,
With self-service in place, library staff can focus on delivering the transformational aspect of our work such as assisted digital services, resource recommendations and story time sessions. Netloan has helped us achieve this... Netloan on the kiosk really enables us to provide a modern library experience in line with customer expectations
The kiosks have been very well received by customers... Even many of our less confident customers, once they’ve been shown how to do it, they just want to get on and continue using the self-service. It’s easy and it means they don’t need to wait in line for staff to finish dealing with other enquiries as they can release their own print jobs.
How do kiosks add value to services? Customers expect a choice of using a kiosk - Quick, easy to use and intuitive - No waiting in queues - Can choose the PC they want, if available - And staff have more time to assist users with using websites, etc.